Kove Gallery and www.kovegallery.co.uk are trading names of Kove Gallery (“we”, “us”, “our”). These terms and conditions apply to all interactions, transactions, and purchases made through this website. Please read them carefully before placing an order. These terms do not affect your statutory rights.

If you have any questions about these terms, please contact us at support@kovegallery.co.uk.


The Contract Between Us

When you place an order through our website, you are making an offer to purchase goods from us. A contract is formed only once payment has been received and we have confirmed your order by email.

We reserve the right to refuse or cancel any order in the event of pricing errors, stock availability issues, or suspected misuse of discount codes.


Product Information

We make every effort to ensure that product descriptions, images, and prices are accurate. However, please note:

  • Colours and appearance may vary slightly depending on your screen or device

  • Measurements may have minor variations

  • Images are for illustrative purposes only and do not form part of a contract


Personalised & Custom Products

Personalised or custom-made items are produced specifically to your requirements. Under the Consumer Contracts Regulations, these items are non-returnable unless faulty or not as described.


Pricing & Payment

All prices are shown in GBP (£) and include VAT where applicable. Payment must be made in full at the time of ordering using the payment methods available at checkout.


Delivery

We aim to dispatch orders within one working day, though delivery times may vary depending on location and courier services. Tracking information will be provided where available.


Returns & Refunds

Non-personalised items may be returned within 14 days of delivery in accordance with UK consumer law, provided they are unused and in original condition.

Personalised items are only eligible for return if faulty or incorrect.

To request a return, please email support@kovegallery.co.uk.


Promotions & Discount Codes

Only one discount code may be used per order unless stated otherwise. We reserve the right to cancel orders where promotional codes are misused or applied incorrectly.


Liability

We are not responsible for losses caused by misuse of products, accidental damage, or normal wear and tear. Nothing in these terms limits your rights under the Consumer Rights Act 2015.


Governing Law

These terms and conditions are governed by English law and subject to the jurisdiction of the courts of England and Wales.


Changes to These Terms

We reserve the right to update these terms and conditions at any time. Continued use of the website constitutes acceptance of any changes.