Disclaimer/Privacy Policy

Kove Gallery is committed to protecting your privacy and handling your personal information responsibly. All personal data is processed lawfully in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy or how we use your data, please contact us at:

📧 support@kovegallery.co.uk


Who We Are

Kove Gallery (“we”, “us”, “our”) is the data controller responsible for your personal information collected through www.kovegallery.co.uk.


What Personal Data We Collect

When you browse our website or place an order, we may collect the following information:

  • Name

  • Billing and delivery address

  • Email address

  • Contact telephone number

  • Payment details (processed securely by third-party providers – we do not store card details)

  • Order and purchase history

  • IP address and device/browser information

  • Cookie and website usage data


Why We Collect Your Information

We collect and use your information to:

  • Process and fulfil your orders

  • Deliver your products

  • Provide order confirmations and updates

  • Respond to customer service enquiries

  • Prevent fraud and maintain website security

  • Improve our website and shopping experience

The lawful basis for this processing includes:

  • Contract (to fulfil your order)

  • Legal obligation (accounting and tax requirements)

  • Legitimate interests (customer support and improving our services)

  • Consent (where you opt in to marketing communications)


Marketing Communications

If you subscribe to our newsletter or opt in at checkout, we may send you marketing emails about new products or offers.

You can unsubscribe at any time by:


Sharing Your Information

We only share your personal data where necessary, including with:

  • Payment providers (to process transactions securely)

  • Delivery couriers (to ship your order)

  • Ecommerce and website platforms (e.g. Shopify/WooCommerce, if applicable)

We never sell your personal information to third parties.


Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site.

Cookies may include:

  • Essential cookies (site functionality, checkout)

  • Analytics cookies (traffic and performance)

  • Preference cookies (remembering settings)

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.


How Long We Keep Your Data

We retain order and customer information for up to 6 years to comply with UK accounting and tax regulations.


Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to marketing communications

  • Restrict or object to certain processing

  • Request data portability

To exercise any of these rights, please email support@kovegallery.co.uk.


Security

We take appropriate technical and organisational measures to protect your personal information. All payments are processed through secure encrypted providers, and we do not store full card details on our website.


Complaints

If you are unhappy with how we handle your data, you have the right to complain to the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
www.ico.org.uk


Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.


Image & Product Disclaimer

We make every effort to ensure product photos and descriptions are accurate. However, colours and appearance may vary slightly depending on device screens and lighting.

If an item is significantly not as described, please contact us and we will be happy to help.