Discount now on: 4 for £10 - Just add 4 to basket
Discount now on: 4 for £10 - Just add 4 to basket
Precision-Cut metal
won't peel or fade
safe for phones & laptops
Five year Warranty
Precision-Cut metal
won't peel or fade
safe for phones & laptops
Five year Warranty
Precision-Cut metal
won't peel or fade
safe for phones & laptops
Five year Warranty
Precision-Cut metal
won't peel or fade
safe for phones & laptops
Five year Warranty
We want you to love your order, but if something isn’t quite right, we’re here to help.
In line with the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items.
You then have a further 14 days to return the goods once you have notified us.
Returned items must be unused, in their original condition, and suitable for resale.
Please note that personalised or custom-made products are exempt from the 14-day cancellation right, as they are made specifically to your requirements.
However, if a personalised item arrives faulty or damaged, you are fully covered under the Consumer Rights Act 2015, and we will offer a replacement or refund.
If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery with photos where possible, and we will resolve the issue quickly.
Approved refunds will be processed within 5 working days of receiving your return. Please allow additional time for your bank or payment provider to display the refund.
Customers are responsible for return postage costs unless the item is faulty or sent in error.
To request a return or report an issue, please email us at:
support@kovegallery.co.uk
Customers are responsible for any taxes or duties required by local laws on international orders.
Re-package your item(s) securely, along with a note including your order number, name, and address.
Email us at support@kovegallery.co.uk letting us know you’d like to return your order and the reason for the return.
We will provide details of where to send your return and any required postage information.
Take your parcel to your local Post Office or chosen delivery service.
Please make sure you keep your proof of postage and look out for updates from our returns team, who will keep you informed throughout the process.
For UK returns, a £2.49 return handling fee will be deducted from your refund amount.
In the unlikely event that you receive a faulty item, or your item develops a fault, please get in touch with our friendly customer support team who will be on hand to resolve any issues; support@kovegallery.co.uk
We hope you’ll love the item you were gifted, but we understand that sometimes it might not be quite right for you. No worries — we’re here to help!
If you’ve received one of our products as a gift, you can return any non-personalised, unused items within 14 days of delivery, giving you plenty of time to arrange an exchange or store credit.
Simply reach out to our friendly Customer Services team at support@kovegallery.co.uk (it’s really helpful if you have the original order number, but don’t worry if not — we’ll just need a few details from the original purchase to locate the order). We’ll then be happy to offer a store credit for the value of the returned item, so you can choose something you’ll truly love.
Store credits are valid for 3 months, giving you time to browse and find the perfect design.
All returns must be in their original, unused condition and gift-ready packaging.
Personalised or custom-made items are non-returnable unless faulty.
Our team will process returns within 5 working days of receiving them, though store credit may take a little longer during busy seasonal periods.
