UK SHIPPING

CountryShipping MethodCostDelivery Time
UK (Mainland UK only)
Standard Shipping
 
£3.99
FREE for orders over £70
Non-personalised & engraved items: 2–4 working days Personalised made-to-order: 2–5 weeks (checkout will show specific date)
 
Next Working Day Delivery
 
£5.99
Non-personalised & engraved items: Next working day if ordered by 10pm Mon–Thu (Fri & weekend orders delivered in 2 working days) Personalised made-to-order items: Not available
 
 
• The number of parcels in your order will be clearly shown at checkout and confirmed in your order confirmation email, along with the estimated delivery date for each parcel.
• We will confirm the expected arrival date for your order at checkout and also in your order confirmation email.
• All orders are shipped fully tracked. Tracking details will be emailed to you as soon as your order is dispatched, with instructions on how to track your parcel. Please check your junk mail folder, as some emails may be delivered here.
• Occasionally, unexpected factors such as weather, global events, or local disruptions may affect courier services and cause delays beyond our control. We truly appreciate your patience and understanding if this happens
 
 
 

EUROPE

 
CountryShipping MethodCost
(May vary at checkout)
Delivery Time
IrelandStandard Shipping5 €
or
FREE for orders over 80 €
Non-personalised items & Engraved items: 7 to 14 working daysPersonalised Made-To-Order items: 4 to 7 weeks (refer to checkout for specific delivery date)
IrelandExpress Delivery9.99 €Non-personalised items & Engraved items: 3 working days
EuropeStandard Shipping5 €
or
FREE for orders over 80 €
Non-personalised items & Engraved items: 4 to 7 working daysPersonalised Made-To-Order items: 2 to 5 weeks (refer to checkout for specific delivery date)
EuropeExpress Delivery9.99 €
Non-personalised items & Engraved items: 1 to 3 working daysPersonalised Made-To-Order items: Not Available
SwitzerlandExpress Delivery Only£15.99
or
FREE for orders over £70
Non-personalised items & Engraved items: 3 to 5 working daysPersonalised Made-To-Order items: 2 to 5 weeks (refer to checkout for specific delivery date)

NORTH AMERICA

CountryShipping MethodCost
(May vary at checkout)
Delivery Time
CanadaStandard Shipping£5.99
or
FREE for orders over £70
Non-personalised items & Engraved items: 12 to 20 working days

Personalised Made-To-Order items: 4 to 7 weeks (refer to checkout for specific delivery date)
CanadaExpress Delivery£15.99Non-personalised items & Engraved items: 4 to 6 working days

Personalised Made-To-Order items: Not Available
USAStandard ShippingPlease shop via our US store.N/A
USAExpress DeliveryPlease shop via our US store.N/A
 
 

REST OF THE WORLD

CountryShipping MethodCost (May Vary At Checkout)Delivery Time
Australia & New ZealandStandard Shipping£4.99
or
FREE for orders over £70
Non-personalised items & Engraved items: 7 to 13 working days

Personalised Made-To-Order items: 4 to 6 weeks (refer to checkout for specific delivery date)
Australia & New ZealandExpress Delivery£15.99
or
£9.99 for orders over £70
Non-personalised items & Engraved items: 4 to 6 working days

Personalised Made-To-Order items: Not Available
Rest Of The WorldStandard Shipping£5.99
or
FREE for orders over £70
Non-personalised items & Engraved items: 7 to 13 working days

Personalised Made-To-Order items: 4 to 6 weeks (refer to checkout for specific delivery date)
Rest Of The WorldExpress Delivery£15.99
or
FREE for orders over £70
Non-personalised items & Engraved items: 4 to 6 working days

Personalised Made-To-Order items: Not Available

FAQ's

when and how can i track my order?

All orders are shipped with full tracking. As soon as your order has been dispatched, we’ll email you the tracking details along with instructions on how to track your parcel. Please also check your junk or spam folder, as emails can sometimes be delivered there. Your order confirmation will show the “Get it by” date for each parcel.

How many parcels will I receive?

The number of parcels in your order will be clearly shown at checkout and confirmed in your order confirmation email, along with the estimated delivery date for each parcel.

Can I change or cancel my order?


To make sure you receive your meaningful piece as quickly as possible, all orders are processed through our warehouse straight away once placed. This means we’re unfortunately unable to change or cancel an order after it has been confirmed. While we hope you’ll love your Abbott Lyon products, you can still return any eligible items once they arrive.

will I need to pay custom duties and taxes?

All orders outside UK & EU, may be subject to customs, import duties, or tax charges (at the discretion of the carrier and local laws). If this applies, the carrier will let you know by email, SMS, or directly on your tracking page with instructions on how to pay. In most cases, paying these charges in advance will release your parcel for delivery, while some carriers may also allow payment at your doorstep if it hasn’t already been settled. These charges are the customer’s responsibility, and we’re not able to cover them on your behalf.

ARE DUTIES AND TAXES APPLIED TO THE PRICE I SEE AT CHECKOUT?

 

All orders outside UK & EU, may be subject to customs, import duties, or tax charges (at the discretion of the carrier and local laws). If this applies, the carrier will let you know by email, SMS, or directly on your tracking page with instructions on how to pay. In most cases, paying these charges in advance will release your parcel for delivery, while some carriers may also allow payment at your doorstep if it hasn’t already been settled. These charges are the customer’s responsibility, and we’re not able to cover them on your behalf.

can i pick up my order?

 

All orders are shipped with full tracking, so you can follow your parcel every step of the way. As soon as your order is on its way, we’ll email you the tracking details along with simple instructions on how to track it. Depending on your area, some carriers may also give you the option to choose a local pick-up shop for extra convenience. If you don’t see our email in your inbox, please check your junk or spam folder, just in case it’s landed there.

do I need to sign for my parcel?

 

Depending on the carrier and your location, you may have the option to choose a more convenient delivery method. This could include leaving your parcel in a safe place, delivering it to a trusted neighbour, or sending it to your nearest pick-up shop.

can my order be redirected?

 

Once your parcel has left our warehouse and entered the carrier’s network, the delivery process is fully automated to get it to you as quickly as possible. Because of this, it’s not possible to change the delivery address after dispatch. Please make sure to provide a shipping address where someone will be available to sign for and receive your order.